our posts tagged “communication”

free puppies, free tickets, & being smart
John SJ Anderson (@genehack)
june 18th, 2020

Picture of an alert looking, rather cute, black and brown dog, staring straight into the camera

Here at Infinity, one of our core precepts — coined by former Infin-ite Shawn Moore — is the notion that “tickets are free”. The idea is that you should never waste time wondering “should I make a ticket for this?” Instead, just make the damn ticket! In the immortal words of John Blutarsky, “it don’t cost nuthin’.”

With an opening paragraph like that, you’re probably expecting some sort of listicle of all the ways adopting our “tickets are free” credo will help make your software development efforts better and turbocharge your coders to new heights of productivity. That is not what you’re gonna get, however. Nope! Instead, I’m going to talk to you about how tickets are free… because they’re not free like beer, but instead are free like puppies. And then I’ll share ways to make sure your freely created tickets are usefully propelling your project forward, instead of bogging it down.

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Modernize Your Legacy
Jay Hannah (@deafferret)
april 25th, 2014

Egyptian loom

Are you trying to bring modern development practices to a …less-than-modern software development environment?

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Spreadsheets as a data exchange format
Jesse Luehrs (@doyster)
march 27th, 2014

When working with non-technical clients, often their preferred means of exchanging structured data is via spreadsheets. Using a custom tool is not always practical due to cost or training time constraints, and using a type of document that doesn't have its own standard editor (such as XML or JSON) will generally result in having to deal with malformed files on a regular basis, since these files are often edited by hand.

Excel is the only program for managing structured data that is widely used by both technical and non-technical people, and being able to leverage that structure can make the whole data exchange process much smoother, even though it can be frustrating at times.

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Fear and Coding in Las Vegas
Rob Kopf (@rckopf)
january 15th, 2014

I joined Infinity a little over two years ago. Came from a much more traditional corporate culture. A culture contained in traditional brick-and-mortar buildings. You could stop by a coworker’s cube and bump into folks in the lunchroom. Infinity has no brick-and-mortar home. We’re a distributed workforce with our ~25 people spread out all across the US. Each of us works from our home. Our water cooler is an IRC channel called #general.

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Mitigated Speech: The Success Connection
Tracey Shirley
december 18th, 2013

Any industry that relies on "communication" is at risk of failure, or partial failure, due to mitigated speech versus direct speech. That failure can be as simple as a missed deadline, or as catastrophic as a complete failure of the project.

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