We recently were a part of a project with what was, in many ways, a typical successful startup. The company makes hardware for a niche market, powered by their own firmware and driven by a suite of web applications running both on a server and locally as Electron apps. They make a great product that is disrupting the space and they’re growing rapidly, both in company size and number of users.
What started as a small integrated team has spun up to several groups overseeing various aspects of the product and as that happened the developers became somewhat siloed from the QA folks. Each group had its own process for keeping the quality high in the face of rapid growth, namely thorough unit tests on the development side and a series of step-by-step documents used by a number of testers to manually go through every page and every button of the web applications. Releases were coming quickly and the testers were spending hours upon hours methodically testing only to have to start all over again when another release came out of development. They were overworked and almost overwhelmed, and called Infinity for help.